FREQUENTLY ASKED QUESTIONS
We offer custom services and provide tailor-made solutions for bioconjugation applications.
These include:
Flexible packaging.
Not sure about the optimal length of the PEG linker for your specific application? No problem. We offer Discovery Screening Package that contains molecules with monodispersed PEG linkers of various sizes (e.g., 4, 6, 8, 10, 12, 24 units etc). Each of these molecules can be in quantities of just 1-2 mg.
Custom synthesis.
Do you have some specific design in mind that you cannot find in our website? Just send your request to us by email or call us at 858-999-2068. Our chemists will answer your questions and provide free technical consult about the design, synthesis and application of the compounds that fit your needs. Our skilled synthetic chemists can make many things for you, not limited to the field of bioconjugation.
We encourage you to take advantage of our services. Contact us and let us know how we can better serve your R&D needs.
For all questions about ordering, please call (858) 999-2068 or email us at sales@conju-probe.com. Please send Purchase Orders by email to sales@conju-probe.com, or by fax to (858) 225-7638.
The products of Conju-Probe can be ordered through phone, fax, mail, or email. When placing an order, please provide the following information:
Product information including catalog numbers,full descriptions, quoted price per unit, and unit size.
Total quantity of your order (there is no minimum order charge).
Addresses for delivery** (you must include street name and number, etc. and please note we do not ship to PO Boxes).
Address for invoice, if different from delivery address.
Purchase Order Number, if applicable.
Contact name, organization, telephone/fax number, email.
The method of payment (per PAYMENT below).
All prices are quoted in U.S. dollars. Freight costs and any special packaging charges will be added to the invoice. Factors attributing to the prices may beyond our control and prices are subject to change without notice. In case where the price has changed significantly, we will contact you prior to filling your order. Written price quotations, when requested, are valid for 30 days.
Our payment terms are net 30 days of invoice. All payment in US dollars must be payable on a US bank. Payment can be made by check, Visa or Master Card, money order, or wire transfer. Conju-Probe’s bank information for wire transfer can be obtained by contacting us. Whenever applicable, all payment must be addressed to Conju-Probe. Payment in currencies other than US dollars may be arranged upon discussion with Conju-Probe. Please contact us if this is what you prefer.
Packages are generally dispatched within 2 days after receipt of PO and are shipped via UPS, FedEx, DHL or a carrier of your choice with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees may include handling and packing fees, as well as postage costs. Transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
TERMS AND CONDITIONS OF USE
Conju-Probe, LLC (“Seller”) will supply the chemical (“Product”) or service required by the buyer (“Buyer”) subject to the terms and conditions below. The placing of a purchase order implies acceptance of these terms and conditions.
All prices are in U.S. Dollars. Prices are subject to change without notice. We reserve the right, without prior notice, to discontinue products, or change specifications and prices on products. Freight and insurance are prepaid and added to the invoice. Terms of sales are net 30 days of date of invoice. Written quotations are guaranteed for 30 days. Accounts 30 days past due are subject to a 1.5% late charge per month on the unpaid balance. We reserve the right to request advance payment in certain cases. The buyer is responsible for bank charges for all overseas transactions.
Many chemicals are hazardous. All of products should be handled only by qualified individuals trained in laboratory procedures and familiar with the potential hazards of the chemicals. All the compounds are intended for laboratory research purposes, and NOT for drug, household or other use. Buyer is also responsible for the safe disposal of all such compounds in accordance with current legislation.
Seller warrants materials to be of the stated quality at the time of sale. This warranty is exclusive, and seller makes no other warranty, express or implied, including any implied warranty of merchantability or fitness for any particular purpose. The Buyer must inspect goods immediately on receipt and inform the Seller of any shortage or damage within seven (7) days. Quality problems must be notified within thirty (30) days of receipt. Return shipment will not be accepted without permission.
Products protected by valid patents are not offered for sale in countries where the sale of such products constitutes a patent infringement and its liability is at buyer’s risk. Products currently covered by valid US Patents are offered for R&D use in accordance with 35 USC 271(e)+A13 (1). Some products may be covered by application or process patents. The customer must be responsible for determining the existence of such patents.
In no event shall Seller be liable for indirect, incidental, special, or consequential damages, or damages of any kind incurred by the buyer or any third party, resulting from any use or misuse or failure of the products, even if the seller or any other person has been advised of the possibility of such damage, including, without limitation, liability for loss of use, loss of work, loss of work in progress, loss or revenue or profit, any liability of buyer to a third party, or any other damage or loss occasioned by such product including personal injury or property damage, unless such personal injury or property damage is caused by seller’s gross negligence. In no event shall Seller’s liability for damages hereunder exceed the amount paid by the buyer for the product giving rise to the liability.
Seller reserves the right to discontinue products or change specifications of our products and to correct any errors, inaccuracies or omissions at any time without prior notice.
Buyer will be responsible for payment of all taxes, duties, excise, custom, inspection and testing fees and any other charge imposed by government authority.